Please check your spam folder or your "junk mail" folder. It's also possible your email address was typed incorrectly. To reset your email and resend your password, click the 'forgot username or password' link below the login section of the home page (Food Handlers Test site only. Not an option on the Employers site). Follow the prompts and re-enter your email address again on the last screen. Confirm the email address is typed correctly before clicking the Submit button. If you still do not receive an email, please contact us.

There are many reasons why this could happen. First make sure that your printer is installed on your computer, connected to your computer, turned on and that you have paper in it. Make sure that you have agreed to the terms and conditions before you attempt to print your card.

Prior to June 2008, your username was the email address that you used when you registered for the test. (ex. janesmith@home.com) For accounts registered after June 2008, it is a username you chose. If you cannot remember your username, please click the ‘forgot username or password’ link on the home page below the login box and follow the prompts.

Yes. You can login to your account at a later date to print your card. After logging in, just click the Print Card button at the bottom of the Account Information screen

You do not need to save your card on your hard drive to print at a later date, just login to your account from any computer that has internet access and a printer to print your card.

We are unable to e-mail, mail or fax food handler cards. You are able to print your card from any computer with Internet access and a printer or you could come to our office (please bring ID) and we can print your card for you.

If you are experiencing this problem, please contact us

Please check the following items:

• make sure that you have a sound card installed on your computer and that it is functioning properly.
• make sure that you have speakers installed and that they are functioning properly.
• JavaScript must be enabled for the proper functioning of this course. Check your browser settings if you are unsure.
• many browsers require an additional plug-in to play sound. Please look at the information bar just below where you would put in a web address (http://www.something.com) for more information about any missing plug-ins and how to install them.

Make sure you are entering the password exactly as it appears the email you received. Sometimes the letter O will look like the number 0 or the number 1 will look like the lowercase letter L. You can also copy and paste the password to minimize the risk of mistyping a letter or number.

Please click on the ‘forgot username or password’ link below the login section on the homepage and follow the prompts (Food Handlers Test site only. Not an option on the Employers site). Your username and password will be emailed to the email address in your account. If you forgot the answers to the questions in the prompts, please create a new account or contact us for help.

If you do not receive an email within 30 minutes:

• Check the spam or junk mail folder in your email account
• Refresh your email to make sure it is showing the latest emails
• Click the ‘forgot username or password’ link below the login section on the Food Handlers site homepage and follow the prompts(Food Handlers Test site only. Not an option on the Employers site). Make sure to enter your most current email address on the last screen and confirm it is typed correctly.
• If you still do not receive an email, contact us for help